Tesla Model S Owners & Service Manuals

Tesla Model S: External charging equipment not providing power

Tesla Model S (2012-2024) Owner's Manual / Consumer Information / Troubleshooting Alerts / External charging equipment not providing power

Check power source or try different equipment

Charging cannot begin due to a condition that prevents your vehicle from charging with AC power. DC fast charging / Supercharging should still function as expected.

Your vehicle has requested AC power from the external charging equipment, but the onboard charger does not detect any supply voltage coming from the equipment.

This can sometimes be caused by a hardware issue specific to the external charging equipment, which prevents the charging equipment from switching power to the vehicle on or off when requested. It could also occur due to another condition affecting the external charging equipment, the power source it is connected to, or your vehicle itself.

As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you try charging with multiple, different types of charging equipment.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the manufacturer's provided documentation for troubleshooting tips.

    READ NEXT:

     Charge rate reduced - Unexpected voltage drop

    Remove extension cords / Have wiring inspected Charging speed has been reduced because the onboard charger in your vehicle has detected a large voltage drop during charging. Likely causes of this i

     Charging stopped due to large voltage drop

    Remove extension cords / Have wiring inspected Charging has been interrupted because the onboard charger in your vehicle has detected an unusually large voltage drop. Likely causes of this issue in

     External charging equipment error detected

    Try different charging equipment AC charging cannot begin due to a condition that prevents your vehicle from charging with AC power. DC fast charging / Supercharging should still function as expecte

    SEE MORE:

     Link - Lower - Fore - LH (Remove and Replace)

    Warning: If the vehicle has air suspension, activate "Jack" mode on the touchscreen before raising and supporting the vehicle. Removal Loosen the front LH lug nuts. Raise and support the vehicle (refer to procedure) Warning: Do not work on an incor

     Assembly - Frame - Instrument Cluster (Remove and Replace)

    Removal Remove driver side lower dash trim (refer to procedure) Remove the instrument panel side covers (refer to procedure) Remove the A-pillar middle trim panels (refer to procedure) Remove the A-pillar upper trim panels (refer to procedure) Remove the lower binnac

    © 2019-2024 Copyright www.tesms.org