Tesla Model S: Unable to charge - Charge handle too hot
Check charge handle or charge port for debris
What this alert means:
Over temperature protection (latch off).
What to do:
Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is not covered by anything, and there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100ºF or 38ºC), service is required.
For more information, see the installation guide for your Wall Connector.
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
- Contactor not working
- Self-test of internal ground fault monitoring circuit failed
- Thermal sensor disconnected
- Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
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Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
Contactor not working
Self-test of internal ground fault monitoring circuit failed
Therm
Unable to charge - More than 1 primary unit
Ensure only 1 Wall Connector is set as primary
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall
Connector set as primary.
What to do:
Only one Wall
Unable to charge - Incorrect switch setting
Wall Connector rotary switch must be adjusted
What this alert means:
Incorrect rotary switch setting.
What to do:
Have your electrician adjust the Wall Connector's internal rotary switch to a
valid o
SEE MORE:
After Driving
Leave Model S plugged in when not in use. This uses the
charging system, rather than the Battery itself, to keep
the Battery warm (see High Voltage Battery Information).
Scheduled Departure
When parked, plug in Model S and use the Schedule
settings, available on both the charging and climate
con
Auto Shift out of Park
NOTE: Auto Shift out of Park is a BETA feature and is
disabled by default.
When Auto Shift out of Park is enabled, Model S is
designed to use inputs from various sensors to
automatically select Drive or Reverse. The instrument
panel displays the selected drive mode when the driver's
door is clo
