Tesla Model S Owners & Service Manuals

Tesla Model S: Unable to charge - Charge handle too hot

Check charge handle or charge port for debris

What this alert means:

Over temperature protection (latch off).

What to do:

Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is not covered by anything, and there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100ºF or 38ºC), service is required.

For more information, see the installation guide for your Wall Connector.

Unable to charge - Wall Connector issue

Wall Connector needs service

What this alert means:

Wall Connector hardware issue. Possible issues include:

  1. Contactor not working
  2. Self-test of internal ground fault monitoring circuit failed
  3. Thermal sensor disconnected
  4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the vehicle.

3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the instructions in the Wall Connector Installation Manual.

4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.

5. If the issue persists, the Wall Connector requires service.

For more information, see the installation guide for your Wall Connector.

Unable to charge - Vehicle connection issue

Insert charge handle fully into charge port

What this alert means:

A communication error occurred between the Wall Connector and the vehicle.

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the Wall Connector to the vehicle.

2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.

3. If the issue persists, service is required.

For more information, see the installation guide for your Wall Connector.

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