Tesla Model S: Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
Your Mobile Connector is unable to communicate with the wall plug adapter.
Because your Mobile Connector cannot
monitor the wall plug adapter temperature, charge current is automatically
reduced to 8A.
It is recommended that you try the following troubleshooting steps:
1. Unplug your Mobile Connector, including the wall plug adapter, completely
from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of
your Mobile Connector is secure.
- Disconnect the wall plug adapter completely from the main body of your
Mobile Connector.
- Fully reinsert the wall plug adapter into the main body of your Mobile
Connector by pushing it into the socket
until it snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug
adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps
above to make sure the adapter is fully
connected to your Mobile Connector).
- If the alert is no longer present, the issue is likely with the wall
plug adapter you were using previously.
- If the alert persists, the issue is likely with your Mobile Connector.
It is recommended that you obtain another wall plug adapter or Mobile
Connector as needed, based on the
troubleshooting steps above.
In the meantime, you can continue to charge with the same equipment. The charge
rate will be reduced, as charge
current will be limited to 8A while this condition persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination
Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and
Navigation for more
details. Additional third-party charging stations may also be available in your
area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and
charging issues, refer to the product's
owner's manual.
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Warning: Only technicians who have been trained in High
Voltage Awareness are permitted to perform this procedure. Proper
personal protective equipment (PPE) and insulating HV gloves with a
minimum rating of class 00 (500V) must be worn any time a high
voltage cable is handled. Refer
Warning: Be sure to comply
with all local traffic safety laws and only perform such maneuvers in a
suitable location such as a nonresidential side street with little to no
traffic.
Caution: Do not perform this
procedure on a vehicle that has new rotors unless they have gone through
a