Tesla Model S: Cable blocked - Charge port latch may be frozen
Try using Defrost Car button in Mobile App
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the charge cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
Press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 - 45 minutes. This should help thaw any ice on the charge port latch so the charge cable can be removed.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings in your vehicle's touchscreen will not be as effective.
If the charge cable still cannot be removed, try the manual release cable in your vehicle's trunk.
1. Make sure your vehicle is not actively charging.
- In your vehicle touchscreen, access the charging screen.
- If necessary, press Stop Charging.
2. Open the rear trunk.
3. Pull the charge port release cable downwards to unlatch the charge cable.
NOTE: The release cable is located on the left hand side of the rear trunk. It may be recessed within a small opening of the trunk interior trim.
4. Pull the charge cable from the charge port.
For more information on using the manual release cable, see Manually Releasing Charge Cable.
For more information on charging, see Charging Instructions.
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