Tesla Model S Owners & Service Manuals

Tesla Model S: Charging adapter has electric arc flash hazard

Tesla Model S (2012-2024) Owner's Manual / Consumer Information / Troubleshooting Alerts / Charging adapter has electric arc flash hazard

Use different charging equipment

Charging is unavailable because your vehicle has detected an electric arc flash hazard in the third-party charging adapter used to connect a Combined Charging System (CCS) charge handle to your vehicle's charge port.

An electric arc flash can occur if you attempt to unplug while actively charging with the third-party charging adapter, and an electric arc flash can cause serious bodily injury and/or property damage.

Follow the steps below to mitigate this risk:

1. Make sure charging is completely stopped.

  1. Use your vehicle touchscreen to confirm charging has stopped, or to stop charging if necessary.
  2. Use the charging station display and controls to confirm charging has stopped, or to end any active charging session.

2. Make sure no flashing green or blue light (LED) is visible on your vehicle's charge port.

3. Unplug the charging adapter from your vehicle's charge port.

4. Confirm again that the charging station indicates no active charging session.

5. Unplug the charging adapter from the charge handle.

Use different charging equipment to charge your vehicle. For more information on charging, see Charging Instructions.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.

Cruise control unavailable

Cruise Control, including Traffic-Aware Cruise Control, is currently unavailable. Take control and drive your vehicle manually.

Continue to your destination. Your vehicle is OK to drive.

Cruise Control might become unavailable due to many factors, including:

  • Driver input or behavior:
    • Unbuckling the driver's seat belt
    • Not closing the doors, front trunk, or trunk
    • Canceling a Cruise Control request
    • Trying to activate Cruise Control below minimum speed of 18mph (30 km/h)
  •  Environmental / external conditions
  •  Vehicle System Restraints:
    •  May include lack of visibility
  •  Valet Mode is active:
    •  For more information, see Valet Mode.

When any condition preventing Cruise Control activation is no longer present, Cruise Control should be available.

If this alert persists throughout subsequent drives, schedule service at your convenience. Your vehicle is OK to drive in the meantime.

For more information, see Traffic-Aware Cruise Control.


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