Tesla Model S: Unable to charge with Mobile Connector
Inadequate outlet grounding - Try another outlet
The Mobile Connector has detected that the electrical outlet has insufficient grounding, likely caused by an inadequate or missing ground connection. This does not indicate an issue with your Mobile Connector or vehicle, but instead points to an issue with the wall outlet / electrical installation the Mobile Connector is connected to.
Have the electrical installation inspected by an electrician. Your electrician should make sure there is proper grounding at your circuit breaker or power distribution box, and also make sure that appropriate connections are made to the outlet, before you attempt to plug in the Mobile Connector again.
If you need to charge in the meantime, it is recommended that you try charging using a different outlet, at another location, or with another type of charging station.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.
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Unable to charge - Mobile Connector GFCI tripped
Unplug charge handle from charge port and retry
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI)
in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, thi
Unable to charge with Mobile Connector
Voltage too high / Try a different wall outlet
The vehicle cannot charge, or charging is interrupted, because either the
Mobile Connector:
Detects the wall outlet voltage is too high.
OR
Detects
Cannot charge - Charge handle temperature high
Check charge handle or charge port for debris
Charging has been interrupted because the Mobile Connector has detected a
high temperature in the charge handle
that connects to your vehicle's charge p
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While Driving
Cold weather can increase energy consumption because
more power is required for driving, cabin and Battery
heating. Follow these suggestions to reduce energy
consumption:
Use seat heaters to keep warm. Seat heaters use less
energy than the cabin heater. Lowering the cabin
temperature and us
Unable to charge - More than 1 primary unit
Ensure only 1 Wall Connector is set as primary
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall
Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your
electrician confirm:
1. Only one of the
