Tesla Model S Owners & Service Manuals

Tesla Model S: Cannot charge - Charge handle temperature high

Tesla Model S (2012-2024) Owner's Manual / Consumer Information / Troubleshooting Alerts / Cannot charge - Charge handle temperature high

Check charge handle or charge port for debris

Charging has been interrupted because the Mobile Connector has detected a high temperature in the charge handle that connects to your vehicle's charge port.

Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.

You should also inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight as necessary). Debris or foreign objects present in the charge port inlet or the Mobile Connector handle can cause increased temperatures during charging.

It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the Mobile Connector handle into the charge port. Once the Mobile Connector handle temperature has decreased and any obstruction has been removed, the alert should clear and charging should be possible.

Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat source nearby.

If the alert persists in normal ambient temperatures (under 100ºF or 38ºC), and continues to occur during multiple charging attempts, this may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you schedule service at your convenience.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.

For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.

Mobile Connector to adapter connection hot

Let cool - Plug adapter fully into Mobile Connector

Charging has been interrupted because the Mobile Connector has detected a high temperature at the connection between the wall plug adapter and the control box.

Make sure the wall plug adapter is fully connected to the Mobile Connector control box.

After unplugging from the power source (wall outlet), you should also inspect the wall plug adapter connection and the Mobile Connector control box connection for any obstructions (use a flashlight as necessary). Debris or foreign objects present where the wall plug adapter and the Mobile Connector control box connect can cause increased temperatures during charging.

It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the wall plug adapter into the Mobile Connector and then connecting to the power source (wall outlet). Once the Mobile Connector control box temperature has decreased and any obstruction has been removed, the alert should clear and charging should possible.

Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100ºF or 38ºC), service is required.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.

For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.

Charging equipment communication error

Try again or try different equipment

Your vehicle is unable to charge because it cannot communicate effectively with the Mobile Connector. The Mobile Connector cannot confirm via proximity detection that the charge handle is fully connected to your vehicle.

First, confirm the lack of effective communication is caused by the Mobile Connector rather than an issue with your vehicle. This is usually the case.

To confirm this, try charging the vehicle using different external charging equipment.

  • If the vehicle begins charging, the issue was likely with the Mobile Connector.
  • If the vehicle still does not charge, the issue may be with the vehicle.

If the issue is suspected to be with the vehicle, inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight as necessary). Debris, moisture, and/or foreign objects present in the charge port inlet or the Mobile Connector handle can prevent the vehicle from properly communicating with the Mobile Connector.

It is recommended that any debris / foreign objects be removed and any moisture be allowed to dry. Afterward, try re-inserting the Mobile Connector handle into the charge port. Charging should now be possible.

As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:

  • Try charging with multiple, different types of charging equipment.
  • Make sure any charge port inlet or charge handle obstruction has been removed.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.

For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.

For more information on charging, see Charging Instructions.

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