Tesla Model S Owners & Service Manuals

Tesla Model S: Charging stopped - Charge cable disconnected

Close charge port - Press brake pedal and retry

Charging has stopped because your vehicle has detected that the connection between the charge port and charge cable has been unexpectedly interrupted.

Before disconnecting a charge cable, make sure you first stop charging.

With some external charging equipment, charging may be stopped by pressing the button on the charge handle.

You can also stop charging from your vehicle touchscreen, your Tesla Mobile App, or the charging station.

For more information, see Stopping Charging.

For more information on charging, see Charging Instructions.

Charging equipment reports error

Check equipment for error code or message

Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle from charging.

Inspect the external charging equipment and look for status lights, displays, or other status indicators on the equipment. Consult the equipment owner's manual for further troubleshooting instructions.

Try charging the vehicle with different charging equipment or at a different charging station.

  • If the vehicle starts to charge, the issue was likely with the equipment.
  • If the vehicle still does not charge, the issue may be with the vehicle.

As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:

  •  Try charging with different charge equipment / at different stations.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the manufacturer's provided documentation for troubleshooting tips.

Unable to AC charge - Unplug and retry

Or try DC Fast Charging / Supercharging

Your vehicle is unable to AC charge because it has detected one of the following conditions and has tried to charge too many times without success:

  • The charge port is unable to detect whether a charge cable is inserted or detect the type of charge cable connected.
  • Your vehicle is unable to sense a valid pilot control signal coming from the charging station, so it cannot communicate effectively with the external charging equipment.
  • Communication between your vehicle and the external charging equipment has been interrupted.
  • The external charging equipment has reported an error that prevents your vehicle from charging.

When this alert is present, there will always be at least one other alert present that identifies a more specific condition.

For more information and troubleshooting suggestions, it is recommended that you check in your vehicle touchscreen for other recent alerts that involve charging.

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