Tesla Model S: Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any questions and explain the proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
- The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
- Your exact location.
- The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the Tesla mobile app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your region.
Regional Phone Number(s)
Mexico: 1-800-228-8145
United States and Canada: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.
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Do Not Transport with Wheels On the Ground
The front and rear motors in Model S generate power
when the wheels spin. Always transport Model S with all
four tires off the ground. Ensure that the tires are unable
to spin at any time during tr
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the
recommended method of transporting Model S. The
vehicle can face either direction when using a flatbed.
If Model S must be transported without
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Charge rate reduced - Charge port may be frozen
Try using Defrost Car button in Mobile App
The charge port latch is unable to secure the charge cable in the charge port
inlet, and cold ambient temperature is
detected. If the latch is not engaged, AC charging (for example, charging with a
Mobile Connector or Wall
Connector) will be limited to
Managing Keys
To display a list of all keys (phone keys, key cards, and key fobs) that can
access your Model S, touch Controls > Locks. An icon displays next to each key
to indicate whether the key is a phone key, key card, or key fob. Use this list
to manage keys that have access to your Model S. To add or
